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How to reset your Springbok Casino password
Open the Log In form
Type springbokcasino.co.za and tap Log In, or open lobby.springbokcasino.co.za. Either way you reach the lobby's form with its Username and Password boxes. Lobby
Tap “Forgot Password or Username?”
The link sits just below the Log In buttons, on a phone and on a computer alike.
Choose Forgot Password
A short form opens with two boxes, Username and Email, plus Cancel and OK.
Fill in both boxes
Enter your username and the email you registered with. Both are required, and they need to belong to the same account.
Tap OK, then follow Springbok's email
Springbok emails reset instructions to the address on the account; follow them, then log in with your username and new password. If the email is not in your inbox, check spam, junk and any promotions tab. Lobby
Two boxes only
The recovery forms ask for a username and an email address, nothing more: no date of birth and no ID number. Lobby A “reset” page that wants your ID number, banking details or old password did not come from Springbok's Log In form, so close it.
Forgot your Springbok username instead
The same link handles usernames. Tap “Forgot Password or Username?”, choose the username option and type the email address on your account. The form tells you the username will be sent to that address. Lobby
Because Forgot Password needs the username, order matters when both have slipped your mind: get the username back first, then reset the password with it.
| What you have lost | Form to use | What it asks for |
|---|---|---|
| The password | Forgot Password | Username and account email |
| The username | Forgot Username | Account email only |
| Both | Forgot Username, then Forgot Password | Email first, then username and email |
| Access to the account email | Neither: contact support | Whatever support needs to confirm the account is yours |
Password reset email not arriving
Springbok's email can only go to the address held on the account, so the checks below are about finding it, or making sure the request matched that address.
- Search spam, junk, promotions and updates folders for Springbok, not only the inbox
- Check you entered the address you registered with, not a newer work or personal one
- Check the username's spelling: Forgot Password needs a username and email from the same account
- Wait a few minutes before asking again, and if you sent more than one request, open the newest email
- On a phone, refresh the mail app, or look at the same inbox on a computer
Nothing after all of that? Ask live chat which email address the account holds, or write to help@springbokcasino.co.za from that address if you can still open it.
No longer use the email on your account?
Both recovery forms send to the account's email and nowhere else. If that inbox is closed or forgotten, a reset cannot reach you, so go straight to support rather than retrying the forms.
Tell support
- Your username, if you know it
- The old email address the account was opened with
- Roughly when you last logged in
- The email address you want to use from now on
Support decides how to confirm the account is yours before it changes anything, which protects you as much as Springbok. Do not open a second account to get around the wait; ask about the first one. If support then tells you the account is locked, the locked-account guide takes over.
After the reset: keep the new password to yourself
- Pick a password you have never used for email, banking or social media
- Update any password manager or browser that saved the old one
- Never forward the reset email or read it out to anyone
- Support never needs your password, in chat, by email or on a callback
For longer-term habits such as password managers and shared phones, see password and device habits for Springbok players. If the new password works but something else stops you, the login problems guide covers browsers, copycat pages and locks.
Still stuck?
Hand it to Springbok support
Request sent, spam checked, still nothing? Springbok's support team can check which email the account uses and take it from there.
Live chat
The Chat button on springbokcasino.co.za and inside the lobby.
Send this with your message
- Your username, if you know it
- The email you registered with
- When you sent the reset request
- Whether you can still open that inbox
Related fixes
Questions people ask
QHow do I reset my Springbok Casino password?
On the Log In form, tap “Forgot Password or Username?”, choose Forgot Password, enter your username and the account email and tap OK. Springbok emails reset instructions to that address.
QI forgot my Springbok username. How do I find it?
Use the Forgot Username form behind the same link. It asks only for your account email and sends the username there.
QWhy hasn't my Springbok reset email arrived?
Look in spam and promotions folders, and check that the email and username you entered belong to the same account. If it still does not come, contact live chat or help@springbokcasino.co.za.
QCan I reset my Springbok password on my phone?
Yes. The same Log In form and recovery forms appear in a phone browser and on a computer. Lobby
QWill Springbok ask for my ID number to reset a password?
No. The recovery forms ask for a username and an email address only. Treat any reset page that wants more as suspect.
Sources
Last checked 9 October 2026. Each link opens the page the facts above were read from, all checked that day.
- Springbok lobby (logged-out view) lobby.springbokcasino.co.za/lobby?skinid=2&show=login